Shipping policy

Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping at JonahToys. We are committed to delivering your order accurately, in good condition, and on time.

  1. Order Processing

All orders are processed within 1–3 business days of purchase confirmation. Orders are not processed or shipped on weekends or Canadian public holidays. You will receive an email notification with tracking details once your order has been dispatched.

  1. Shipping Rates & Estimated Delivery Times

Canada (Domestic)

  • Standard Shipping: 5–8 business days — Calculated at checkout
  • Expedited Shipping: 2–4 business days — Calculated at checkout
  • Free Standard Shipping: 5–8 business days — On orders over $75 CAD

United States

  • Standard Shipping: 7–14 business days — Calculated at checkout
  • Expedited Shipping: 3–6 business days — Calculated at checkout

International

  • Standard Shipping: 10–21 business days — Calculated at checkout

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

  1. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system.

  1. Customs, Duties & Taxes

For international orders, JonahToys is not responsible for any customs fees, import duties, or taxes levied by the destination country. All such charges are the sole responsibility of the customer. We recommend contacting your local customs office for further information prior to placing your order.

  1. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us within 7 days of the expected delivery date. To process your claim, we may require your order number, photographs of the damaged item(s) and packaging, and a brief description of the issue. We will investigate and work to resolve the matter as quickly as possible.

  1. Incorrect Shipping Address

JonahToys is not liable for orders shipped to an incorrect address provided at checkout. If you identify an error in your shipping address, please contact us immediately after placing your order. We will make every effort to update the address before dispatch, however we cannot guarantee changes once an order has been processed.

  1. Contact Us

For any shipping-related inquiries, please reach out to our customer support team:

Email: okonkwochinexy@gmail.com Website: jonahtoys.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

JonahToys reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.